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I want to follow up with you after receiving our theater seats a couple weeks ago. I couldn’t be more pleased, and have already received numerous compliments about the seats from friends and family.
I searched the internet for high quality seating after looking at theater seats around Kansas City in furniture and audio stores. I was disappointed in the quality of seating I saw in stores around here and just couldn’t accept that as being the only available alternative. I have learned in my life that there is not that much price difference between good and poor quality products or services. In fact, it is my experience that poor quality almost always costs more!
In my search, I also spoke with several internet outlets that specialize in theater seats and heard dazzling presentations that skirted around the tougher questions I asked. I was interested in finding seats that were made with high quality leather – not just on the part of the seat where your body touches, but on all surfaces of the chair. I wanted to know if the frame was made of hardwood and whether the reclining mechanism was warranted. It was interesting that I heard a lot about split leather and leather-like material used on the backs “where nobody sees it”. They liked to talk about ways to keep costs down.
When I came across Premiere HTS, the difference was obvious from the beginning. Instead of excuses, I started hearing about full leather on all surfaces, and all from the same top grade leathers. You offered to send me samples of the leather and took great pride in describing the quality of chairs – from frames to reclining mechanisms, to workmanship, etc. I braced myself for what I thought would be a substantially more expensive chair; however, to my delight, I found that quality didn’t cost that much more! In fact, after receiving the product and sitting in the chairs, I am convinced that these seats will last for years, and that my actual cost over time will be less than if I had settled for what I found in the box stores.
I can’t thank you enough, Michael. It is obvious that your industry knowledge and over 40 years of experience worked to my advantage. You even made the delivery process work out to exceed my expectations! What I can assure you is that I am telling my friends and family about the great customer service I experienced, and about the quality and comfort of your product!
Thank you, Michael!
Overland Park, KS