Frequently Asked Questions

FAQ

After 20+ years of building the top brand in high quality Home Theater Seating, PremiereHTS has heard it all! Let me see if we can’t answer some of your questions here to help you get a jump on making this important decision…

Is there a difference between PremiereHTS and other seating I see on the Web?

It is very difficult to look at pictures of recliners and figure out what separates the cheap imitations from the heirloom quality seating. Like any product you buy… “You get what you pay for!” There are no short cuts to comfort, quality and longevity. Toyota Motor Company has two divisions, Toyota Cars and Lexus Cars… Both are Cars…They are not the same, nor do they cost the same!

The old adage, “Garbage in… Garbage out,” is true in all products. Nobody is losing money or giving anything of quality away. Ben Franklin got it right a long time ago, “The bitterness of poor quality remains long after the sweetness of low price is forgotten.”

Is there a difference in leather quality?

This is one of the biggest differences and cost variations in furniture. The industry allows salesman to use the term, “leather,” quite loosely. Top grain, 100% full new buck hides, is the world’s most luxurious upholstery materials. Soft, supple, aromatic leather is a product that will last a lifetime! It is not cold in the winter and hot in the summer, that is a characteristic of a hide or imitation hide that has been destroyed in the tanning process. If tanned correctly, this breathing hide will adjust to your body temperature and caress you in comfort. Beware of “Leather Matched,” or “Bonded Leather,” or any other slight-of-hand terms. There is an extensive description here if you want to see why PremiereHTS uses only world class European leather. Take some time and watch this educational video about the leathers we use and how world class leather is tanned, https://youtu.be/W05mOo-jorY

It sounds like your seating might be out of my Budget?

Anytime you make a purchase of a high-quality product, you expect to pay more. Why? It will outlast anything made of poor quality and workmanship. If you invest a little more upfront, odds are that you will not be making that same purchase a few years from now. In that case, you will have spent the same or more making two purchases, instead of investing in a product that will last longer, give you more enjoyment and have the backing of a company ready and able to help in the future! Four or five of the oldest and largest furniture manufacturers have gone out of business in the last 7 years, leaving their customers with no one to service their seating. Where will you turn when your cheap seating fails? An advertiser once said… “Pay me now… or pay me later!”

So, how much does your seating Cost?

That is always one of the first question and one that is impossible to answer right up front. While others plaster their “SALES” or “DEALS”, all over the internet, that’s because of their limitations, inferior product quality and off-shore manufacturing!

We do NOT make a, Good, Better, or Best line of product. Everything we make is BEST! We will not compete with low quality, because that is the only way to get LOW Prices! Every component we use is “Best in Class!” There are probably over 1000 configurations, style combos, upholstery options, accessory options, etc., you could choose from. Price is determined once we consult with you on your needs, room, budget and style. All seating is manufactured in the exact same manner. Price will slightly change on size of individual recliners and options only, not cutting on quality of workmanship, materials or comfort! Give us an opportunity to help you with this most important decision. Ask about, Theater-Plus Seating. https://www.premierehts.com/popup/contact-form-2/

I can’t find a dealer in my area to sit in your seating?

This may be one of the most frequently asked questions! In our twenty plus years in the changing retail marketplace, the way the consumer shops today has radically changed. Many of the smaller, high-tech theater retailers have reduced their overhead and become system integrators more than furniture stores. Designers, Theater Builders and Contractors have been our largest clients, supplying seating to their clients. We do 95% of our business today direct with them and direct to you. Our referrals and customer testimonies tell our story better than we can. We can also keep our pricing competitive by eliminating shows, advertising, distributors and Big Box Stores, passing those savings on to you.

Shouldn’t I really sit in one of your seats before I buy?

In the past, that was the big furniture store model. While searching the internet, you have found PremiereHTS and a list of other “Theater Seat stores” selling direct. The industry sells over 75% of these recliners direct without sitting in one. What separates PremiereHTS is 20+ years of delivering the Best seating and never once in our history having anyone wanting to return or being unhappy with their purchase. As a matter of fact, most volunteer their recommendations and testimonials and are more than willing to speak to anyone wanting to purchase PremiereHTS! We build each order to your specific design, color, operation and configuration.

How long will it take to build my seating?

In most cases, with your payment in full (check or wire transfer, NO Credit Cards), we can build within 45-50 days from order. Depending on your location, we can arrange for home delivery and set up anywhere in the continental US within about 10 days from finish production. Our hand delivery team will carry them in, unwrap and set them up for you! The only delays we run into are weather, special order high grade leathers, and Holiday schedules. In some cases, we can rush an order, depending on time of season.

Can I use my own leather or fabric to cover my seating?

We offer what is called, COM or COL, Customers Own Leather or Material (fabric). We require a sample of your upholstery choice to verify its quality to stand up to our high standard and industry wear test. We want to stand behind your seating with our extensive Limited Lifetime Warranty! We have spent many years selecting the highest quality fabrics and leathers, with the largest selection of both that you will find anywhere! https://www.premierehts.com/popup/leathers-read-more/

What is your return Policy?

Since this is your opportunity to buy from the manufacturer and design your seating, we do not accept returns or deposits. This is not mass produced, limited selection furniture. This is custom built to your design, color, model choice and configuration. At the furniture store, where the product is marked up 200% from the manufacturing cost, your deposit is paying for the furniture or you’re buying it right off the sample floor.

We have built this model to sell to you direct, being the manufacturer, or using one of our wholesale representatives if there is one in your local area. We will draw out your room, send out sample leathers or fabrics, prepare Quotes and documentation along the process.

In our 20+ years of selling the Best, we have never disappointed a client. We under promise and over deliver! Everything we build is done in house, by hand, from the ground up, using all-American made components and artisan workmanship. Please read our entire warranty document to see how each component is guaranteed! https://www.premierehts.com/popup/warranty-information/

Our Ultimate Goal!

Thank you for giving PremiereHTS an opportunity to tell Our Story, Our Passion and Our Commitment to building the best Home Theater Seating we know how! As we have said for over 20 years, “Nobody was ever sorry for Buying the BEST!”

Michael Laurino CEO & President    https://www.premierehts.com/

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